We invite you to download more information on our award-winning West at Home solution. Below, you will find the latest brochures, industry solution slicks, case studies and more.

Articles & Thought Leadership

• Replace Diminishing Returns with Continuing Returns
• How to Create the Ultimate Customer Experience
• The Truth Behind At-Home Customer Care Programs
• Seizing the Home Field Advantage
• Quality Counts
• Business Continutiy White Paper
• Reimagining the Blended Contact Center - Executive Dialogue

Case Studies

• Case Study - Major Appliance Manufacturer
• Case Study - Satellite Radio Company
• Case Study - Satellite Television Provider
• Case Study - Leading Pre-paid Wireless Provider
• Case Study - ProFlowers
• Case Study - HSN

Webinars

• Frost & Sullivan Webinar - Home-based Agents: Is it a DIY Project?
• Frost & Sullivan Webinar - Blending Advanced Contact Center Technologies

Podcasts

• Exposing the Myths of Virtual Training

Brochures & Solution Slicks

• West at Home Solutions
• West at Home Executive Overview

News

• West Corporation Partners with Anakam to Provide Multi-Factor Authentication and Voice Biometrics
• West at Home to Take Part in Microsoft Office Communications Server Development Program

• West at Home Ups the Ante for Protecting Sensitive Client Data with PreEmptive Solutions Dotfuscator Suite
• West at Home Enhances Industry-Leading Remote Locked-Down Desktop Security Environment for Home-based Agents
• West at Home PCI-DSS Certification and Security Audit Raise the Bar
• West at Home Launches the Industry's First Remote Locked-Down Desktop Security Environment for Home-based Agent Programs
• West at Home^® Study Highlights Home Agents' Positive Environmental Impact
• West Corporation Wins CRM Magazine's 2008 Service Award for Outsourcing
• West Named North American Contact Center Company of the Year
• West at Home^® Now An Employee Model
• Frost & Sullivan Product Differentiation Award
• CIS Product of the Year Award
• West at Home - A New Evolution for Contact Centers

 

About Us