Home-Based Call Centers
More and more companies are now utilizing home-based call center agents to help support their
existing brick-and-mortar call center operations. They like the cost-savings that come with not having
to expand seats at physical locations, for one thing. And they like the promise of being able to flex the
home based call center agent workforce to scale for peak needs - itself another link in the lowering
It's the reality that often disappoints the businesses that try the do-it-yourself approach to a home-
based call center initiative. And it’s that disappointing reality that often leads companies to explore the
outsourcing approach to deploying a virtual call center model.
Outsourcing Home-based Call Centers
To realize the full extent of the benefits a home-based call center can enable, companies need to
have in place the appropriate infrastructure to staff, manage, secure, and support remote call center
agent installations. That's not just about having the right technology. It's also about having the right
infrastructure in terms of processes and resources.
Many businesses are not able to bear similar start-up costs under today's difficult economic
circumstances. Indeed, when one considers the investments in tools and infrastructure required to
support a virtual call center model, and the cost-savings and flexibility that may not be fully realized
because of limitations in flex scheduling or talent access, the results are returns that fall short of original
With outsourcing, it is possible to get the returns you want in a less costly and more efficient way.
Outsourcing your home-based call center agent initiatives to experts who have highly-qualified virtual
workforces - and the infrastructure and resources to support them - will help you save money, achieve
greater flexibility and drive better results. West at Home was one of the first companies to evangelize
the remote call center agent model, and over the years we've been perfecting it, including investing
tens of millions of dollars in hiring, training and management tools for home-based workers, wherever
Contact us today to find out how the right outsourcing partner will set the stage for your company to
realize continuing returns from your home-based call center initiatives.