Never miss an opportunity.
Brand. Culture. Service - three hallmarks of any successful retailer. With West at Home, we can help your company strengthen and reinforce all three, through a combination of high quality customer service agents, effective hiring and training methods and our ability to easily handle fluctuating call volumes.
West at Home, is an award-winning home agent solution that provides you with only the most qualified and highly educated agents to meet the unique needs of your program. We can even identify and hire home-based agents who are familiar with and use your brands and services.
Our customized training process educates our home agents on your company's services, values and culture. That, combined with West's proven sales and care techniques gives them the ability to deliver a higher level of care and service to your customers throughout the entire shopping experience.
And when the seasonal shopping rush is on, we have the ability to ramp up in a matter of hours with West at Home agents that are available to handle your calls, emails or chats to ensure that you never miss an opportunity.
How can Retailers use West at Home?
- Customer Acquisition
- Customer Service and Retention
- Direct Mail and Catalog Order Processing
- E-mail Inquiries and Order Processing
- Post-purchase Customer Surveys
- Product Inquiries
- Product Returns
- Web-based Transactions