Helping companies reach peak staffing efficiency.
With thousands of certified agents and one of the industry's most flexible scheduling, West at Home is literally able to ramp up resources at a moment's notice. Then just as quickly ramp back down. So, it's ideal for unexpected peaks in call volume, for increased seasonal or situational demands or to supplement internal resources. And with the ability to schedule in ½-hour increments, you gain 40% more staffing flexibility and scalability.
The key is Spectrum®, West's proprietary workforce management system. With it, agents can easily create a customized schedule that fits their needs, while ensuring the availability of those agents who are best suited to your needs – and your call volume demands.