The Truth Behind At-Home Customer Care Programs

Outsourcing customer relationships to an offshore call center can be like working with Jekyll and Hyde. For companies who covet the cost advantages, offshore outsourcing is great. For others, the increase in customer complaints due to language barriers and quality issues is the bane of their existence.

Some companies today feel that saving $7 million outweigh the negative effects on customer satisfaction. However, other companies are finding that there are new cost-saving alternatives to offshore outsourcing that could help them save $5 million and still maintain quality customer care through U.S. labor.

How can your company tap into these cost-effective alternatives to offshore outsourcing? What kind of success are other companies having with these solutions? What is the best route to take?

We've gathered extensive information from leading companies across major industries and analyzed their successes and failures to develop this paper. Inside, you will find valuable insight on what to consider when outsourcing your customer care and how to get the most out of the process. We will also share with you a success story from one of the world's leading providers of IT consulting and integration services who is utilizing a new and growing alternative to sending their customer care calls offshore.

« Back to Resources