Skilled agents to keep pace with
the complexities.
New discoveries are made and advances in treatments lead to better care for patients around the world. Shouldn't the way you handle questions and inquiries from doctors and patients evolve as well? West at Home is an evolution in customer care that gives you the power to deliver superior care to all your customers at a time when they need information and assistance the most.
Our home-based agents are well-educated, highly motivated individuals who are committed to providing the highest level of service to your callers. Many of our agents have medical backgrounds and we can specifically recruit licensed individuals, including nurses and pharmacists. In an industry where product knowledge and accuracy is critical, this added expertise is integral to the success of your program. Every home-based agent goes through extensive training on your products and is fully compliant with all HIPAA, federal and state regulations regarding patient confidentiality.
Our state-of-the-art infrastructure enables us to ensure that we can easily integrate into essential back-end systems to securely deliver relevant and in-depth patient and product information to our agents. It also allows us to scale up quickly to meet increased call volume due to product recalls or other safety related events.
How can Pharmaceutical Companies use West at Home?
- Clinical Trial Support
- Disease Management
- Health and Wellness Guidance
- Patient Assistance Programs
- Patient Compliance
- Product Information Help Lines