Never miss an opportunity.
Brand. Culture. Service - three hallmarks of any successful retailer. With West at Home, we can help
your company strengthen and reinforce all three, through a combination of high quality retail customer
service agents, effective hiring and training methods and our ability to easily handle fluctuating call
volumes.
West at Home, is an award-winning home agent solution that provides you with only the most qualified
and highly educated agents to meet the unique needs of your program. We receive thousands of
applications every week from individuals located across the country. Through our state-of-the-art
profiling and assessment tools we are able to hone in on only the best individuals who have the
personality traits and skill sets needed to deliver outstanding retail customer service. We can even
identify and hire home-based agents who are familiar with and use your brands or products.
Our customized training process educates our home agents on your company's services, values and
culture. Our experienced Instructional Design and Development team can utilize your existing materials
or develop a unique virtual training program to deliver the necessary sales and care skills that give our
retail customer service agents the ability to deliver a higher level of care and service to your customers
throughout the entire shopping experience.
And when the seasonal shopping rush is on, we have the ability to ramp up in a matter of hours with
West at Home agents that are available to handle your calls, emails or chats to ensure that you never
miss an opportunity. Unlike agents located in traditional brick-and-mortar facilities, which can only be
scheduled in larger blocks of time, home-based customer service agents can be scheduled for shorter
increments to support unexpected short-term call volume increases.
How can Retailers use West at Home?
- Customer Acquisition
- Customer Service and Retention
- Direct Mail and Catalog Order Processing
- E-mail Inquiries and Order Processing
- Post-purchase Customer Surveys
- Product Inquiries
- Product Returns
- Web-based Transactions