We become an extension of your company and brand.
No one understands your business, your products, and your customers, better than you. But through West at Home’s comprehensive training processes our agents gain a thorough understanding of your products or services to become a direct extension of your company. This helps to protect your brand and allows our home agents to perform at the highest levels.
Our training experts develop customized remote training curriculum that employ your own internal materials combined with West at Home’s proven methods and the best in adult learning-based techniques. We utilize our Learning Content Management System to deliver the training straight to the agent's home via the Internet, giving the agents the ability to access the training anytime, day or night. This allows the majority of agents to complete the courses in fewer hours and reduces traditional training times by as much as 40%. Our training processes and systems also provide consistent training to every home-based agent ensuring that the proper skills and techniques are achieved.
We have dedicated and highly skilled trainers, developers and media experts who create learning modules that are based on your timeframes and needs. We ensure that our agents have the most up-to-date information at their fingertips through our extensive online self-help knowledgebase. We also take additional steps to make sure our home agents feel more connected to your company by incorporating your company image, terminology, videos and other materials that maintain a sense of culture and corporate identity.
Your customers deserve an exceptional experience every time they interact with your company. West at Home’s comprehensive training methods help ensure that our home agents connect with your customers and provide them with a level of service and professionalism that is unmatched in the industry.