Only the best-of-the-best become home agents.
It's quite an advantage, the majority of West at Home agents have some form of college education, many having enjoyed positions working in a professional career. They now choose the flexibility and satisfaction of a home-based position with West at Home. As a result, they bring a greater degree of professionalism, knowledge and experience to each customer interaction. They're also more highly motivated, delivering a 10% increase in production over call center agents.
How do we do it? By hiring only the most qualified people from the thousands of applications we receive each week. We selectively choose those individuals with the education, experience, abilities, specialized knowledge and backgrounds that will best benefit our clients' programs. From there, we maintain an ongoing curriculum of customized training and education opportunities to ensure they're able to perform according to your high standards - and ours.